MADURAI: Among divisions in the Southern Railway, the Madurai Division has been adjudged the winner for speedy disposal of public complaints. The division has also recorded a 100% passengers’ grievance disposal rate for complaints registered in the Rail MADAD (Mobile Application for Desired Assistance During travel) application in the last three years.
The prize shield was presented to Madurai Divisional Railway Manager in-charge Manish Agarwal by Southern Railway General Manager BG Mallya during the 67th railway week celebrations recently. Chief Vigilance Officer P Mahesh, Senior Divisional Mechanical Engineer Satheesh Saravanan, Deputy Director (public grievance) V Sivasamy, and Division Complaints Inspector Steeven Raj were present on the occasion.
