Many airlines have started the process for refunding money to passengers for tickets purchased but not used.
Several, however, said it would take long till someone actually got back the money because of long backlogs and airline personnel working from home.
Thai Airways on Friday sent a written communication to travel agents saying: “Refund process will take 180 days or more from the date of submission.”
IndiGo airline officials said they had started processing refund claims for tickets directly purchased by passengers but it could take several weeks for the money to be disbursed. “Everyone is working from home and so it is taking time to process the claims,” an IndiGo official said.
