The consumer affairs ministry has summoned all major airlines for a meeting on November 4 following a spike in complaints registered by customers, from unpaid refunds to lack of services, on the national consumer helpline, Union consumer affairs secretary Rohit Kumar Singh said on Thursday.
Data from the helpline showed that in the past one year, 10,000 complaints were made against airlines for a variety of reasons. A majority — 40.8% — of the grievances had to do with fares not being refunded after travel bookings had been cancelled.
A bulk of the complaints, about 14%, were about deficiency or lack of promised services, the data showed.
