On Sunday, some 50 outbound flights were delayed at Kempegowda International Airport (KIA), Bengaluru, and schedules of several inbound flights were affected, too.
Metrolife asked travel and consumer rights experts about what flyers can do in such circumstances.
According to the Directorate General of Civil Aviation (DGCA) guidelines, when a flight is delayed for less than 24 hours, a flyer is entitled to meals and refreshments at the airport. In case of a delay of more than 24 hours, the flyer is entitled to hotel accommodation. Delays are calculated according to the flight travel time. For example, if a flight is delayed by 2 hours or more when the travel time is 2.5 hours, then the flyer is entitled to these amenities.
