Chatbots are often used by businesses to automate customer support, troubleshooting and other such operations. For the first time, Karnataka has deployed this to receive applications from citizens for the flagship Gruha Lakshmi scheme.
More than seven lakh Gruha Lakshmi applications have been received through the chatbot since July 21 when it was activated, according to the Centre for e-Governance that developed the tool. Gruha Lakshmi is one of Congress’s five guarantees. Under this scheme, the woman head of every household will get Rs 2,000 per month.
The WhatsApp-based chatbot linked to the number 8147500500 is being used at BangaloreOne, KarnatakaOne and GramaOne centres, where Gruha Lakshmi applications are being received.
