Jet Airways passengers may have to wait for up to 45 days for ticket refunds. Jet had stopped operations last week, disrupting travel plans of thousands of passengers.
The airline said a web interface has been created and agents have been asked to submit claims till May 20. “All refund claims will be validated by Jet Airways within 45 days as per International Air Transport Association (IATA) procedure. IATA will settle the claims after closure of Jet’s refund claim review period from the deposit held by the former. IATA will raise a demand from Jet should there be a shortfall in refund claim and the deposit held by IATA,” Jet said in a circular to agents.
