Mumbai: Jet Airways (India) Ltd has informed travel agents that it will validate claims for flight ticket refunds within 45 days, a move that is expected to bring relief to customers who have been seeking refunds after the carrier halted operations last week.
In a communication to travel agents on Tuesday, Jet Airways said a web interface has been provided to travel agencies to submit refund applications, adding that claims can be submitted till 20 May.
“IATA (International Air Transport Association) will settle the monies post closure of Jet’s (Jet Airways) refund claim review period against the deposit held by IATA,” it said. IATA can also raise a demand from Jet Airways in case of a shortfall in refund claims and deposits held by IATA.
