Customers of ailing Jet Airways have a reason to breathe easy, even as the wait for a refund of their ticket money continues, with the airline promising to validate the refund claims in 45 days. However, Jet Airways has not given any specific timeline within which it will disburse the refunds.
Jet Airways has communicated to travel agents that they can submit refund application through the IATA portal. It further said that the timeline for the refund will be active from 23 April 2019 to 20 May 2019. Jet Airways will confirm the refund within 45 days of application, post which IATA (International Air Transport Association) will initiate the refund, it said.
However, refunds are subject to deposits that IATA holds. “IATA will raise demand from Jet should there be any shortfall in the refund claim and the deposit held by IATA,” Jet Airways said in the circular.
