IndiGo’s AI chatbot 6Eskai has been making waves in the airline industry since its launch in November 2023. This innovative tool is quickly becoming a favorite among passengers, thanks to its ability to provide seamless and personalized assistance. Developed in-house by the carrier’s digital team in collaboration with Microsoft, this marks a significant advancement in the airline’s customer service capabilities. For those who are yet to use this chatbot for assistance, 6Eskai is capable of performing a wide range of tasks, including:
