IndiGo on Monday said it will refund all customer credit shells, which were created when flights were cancelled due to the coronavirus lockdown earlier this year, by January 31, 2021.
The airline in a statement said it has already processed close to Rs 1,000 crore of refunds, which is approximately 90 per cent of the total amount it owed to its customers.
IndiGo chief executive officer Ronojoy Dutta said the sudden outbreak of Covid-19 and the resulting lockdown brought the airline’s operations to a complete halt by the end of March. “As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers,” he noted.
