IndiGo announced that they have refunded 99.5% of the total amount they owed to their customers due to the complete shutdown of air services in 2020. Passengers who could not fly due to the pandemic-induced lockdown last year were to be provided full refund by order of the Supreme Court.
IndiGo, the country’s largest airline by market share, said that since the resumption of complete operations in May 2020, it has been rapidly refunding amounts owed to customers whose flights were cancelled during the lockdown.
The airline spokesperson said, “The airline has already processed close to ₹1,030 crore in refunds, which amounts to about 99.95% of the total amount owed to its customers.
