IndiGo on Wednesday said that it has processed 99.95 per cent of the total amount owed to passengers whose flights got cancelled during the two-month lockdown beginning March 25 last year. In a statement, IndiGo said: “Since the resumption of operations in May 2020, IndiGo has been rapidly refunding amounts owed to customers whose flights had been cancelled during the lockdown. The airline has already processed close to Rs 1,030 crore of refunds, which amounts to about 99.95 per cent of the total amount owed to its customers.”
The pending credit shells are mostly cash transactions wherein IndiGo is awaiting bank transfer details from the customers, it mentioned.
