An elderly couple faced a harrowing experience recently, spending an entire day at Istanbul Airport after IndiGo allegedly failed to put them on their connecting flight to India. The couple, with the husband being wheelchair-bound, were returning to Mumbai from London. They had booked a single PNR ticket for their journey, with the London-Istanbul leg operated by Turkish Airlines and the subsequent flight to Mumbai by IndiGo. However, things took a distressing turn when they found themselves stranded at Istanbul’s terminal for a full 24 hours.
