IndiGo CEO on Monday offered his regrets on the incident that happened at the Ranchi airport on Saturday wherein a specially-abled child was barred from boarding his flight to Hyderabad as he was in a state of panic.
Having reviewed all aspects of this incident, we as an organization are of the view that we made the best possible decision under difficult circumstances, he said in a statement.
Throughout the check-in and boarding process our intent of course was to carry the family, however, at the boarding area the teenager was visibly in panic, he mentioned.
