Disability rights came under the spotlight again as the country’s largest airline IndiGo refused to let a teenager with special needs board its aircraft.
While the twitterati as well as fellow passengers have called for strict action, IndiGo has stood by its action saying the airport manager took the decision to ensure safety of other passengers.
“Throughout the check-in and boarding process, our intent of course was to carry the family. However, at the boarding area, the teenager was visibly in panic. While providing courteous and compassionate service to our customers is of paramount importance to us, the airport staff, in line with the safety guidelines, were forced to make a difficult decision as to whether this commotion would carry forward aboard the aircraft,”
