IndiGo and AirAsia India have started crediting air ticket refunds into the accounts of travel agents instead of retaining money in credit shells, according to travel portal EaseMyTrip.com.
The move is likely to come as a relief for travel agents as they would now have the flexibility to return the refunds to customers.
“All passengers who want refund instead of credit shell would be refunded. Currently, AirAsia has done specifically with EaseMyTrip.com and we have refunded money to customers in their bank account, even though we were getting money from AirAsia in our ticketing wallet.
