New Delhi: Incidents of misbehaviour with passengers by airlines staff have decreased continuously, Union Aviation Minister Hardeep Singh Puri said in Lok Sabha on Thursday, noting that the number of complaints have dropped from 903 in 2015 to 349 in 2019. “Travel by air is a contractual agreement between airline and their passenger. Therefore, an aggrieved passenger has to lodge his or her complaint with the respective airlines,” Puri said in a written reply to a question in Lok Sabha.
The minister said that in 2015, 2016 and 2017, the number of complaints regarding staff misbehaviour were 903, 834 and 617, respectively.
