NEW DELHI: After putting in place rules to punish unruly flyers, the government has now asked airlines and airport operators to ensure a good flying experience to passengers at airports — especially from the time they check-in to when they reach boarding gates.
Accordingly, Directorate General of Civil Aviation (DGCA) chief Arun Kumar has directed that airports, Indian carriers and foreign airlines operating to India must facilitate all passengers, especially senior citizens, expectant mothers, passengers with disability and first time travellers.
In an order issued last week, the regulator has warned the service providers “shall be liable of penal action as per the provisions of the Aircraft Act… and other relevant provisions of Indian Penal Code.” If they fail to do so. “As all passengers are very important, valued and esteemed customers, any incident of misdemeanour, discourteous behaviour and harassment shall be dealt by the airline/airport operator on top priority basis and shall be reported to DGCA,” says the order dated August 2.
