Amid the Jet Airways crisis, the pending refund of the cancelled tickets remains a major concern for the passengers. The troubled airline, in a series of tweets, informed its customers on how to get the refunds. It also announced a change in its contact centre timings which will now be followed as 09:00- 21:00 local time of India, UK and Canada. Yesterday, the Delhi High Court had served notice to Jet Airways on the plea seeking a full refund on cancelled flights.
Here’s the refund procedure for cancelled flights:
Tickets booked via travel agents
For tickets booked by travel agents, the company advised its passengers to contact the respective agents so that they can submit a refund application. The same will be reviewed by Jet Airways within 45 days of receiving the application, Jet had earlier communicated to its partner agencies. Also, the refund will be then initiated by IATA (International Air Transport Association) depending upon the funds that have been disbursed by Jet to IATA.
