The government has asked the International Air Transport Association (IATA) to share details of ticket refunds claimed from airlines.
Civil aviation secretary Pradeep Singh Kharola asked for the information after a video call with travel agents and IATA representatives on Sunday, said the Travel Agents Federation of India (TAFI) in a communication to its members.
The US Department of Transportation has ordered airlines to refund passengers for flights cancelled due to the coronavirus outbreak. In India, the government has issued an advisory to airlines.
Travel agents have complained of delays in processing of refunds, as several airlines have suspended the facility while making weekly payments of sales. Instead airlines have asked agents to make separate refund applications.
