Civil Aviation Minister Suresh Prabhu released the passenger charter Wednesday which specifies rights of air travellers.
The charter states that if a domestic flight is expected to be delayed by more than six hours, then the airline would offer an option of “alternate flight” to the passenger within that time, or it will refund the full price of the ticket.
It also said that if a passenger is informed of flight cancellation less than two weeks before departure, the airline must offer an alternate flight to passenger or refund the ticket completely.
