The government on wednesday (November 8) issued directives to online travel aggregators to expedite the processing of pending refunds for air ticket bookings made during the lockdown period imposed in response to the COVID-19 pandemic.
In wake of the COVID-19 pandemic-induced lockdown, which commenced on March 25, 2020, several scheduled commercial flight services were suspended for a certain duration, a multitude of passengers had their travel plans disrupted.
Consumer Affairs Ministry reviews issue
The Consumer Affairs Ministry recently conducted a meeting with online travel aggregators to address concerns that adversely affected consumers in the travel industry.
