MUMBAI : The District Consumer Dispute Redressal Forum here has directed private airline GoAir to pay compensation to a passenger for the damage caused to his baggage.
Marazban Bharucha, resident of Andheri here, had travelled by a GoAir flight from Ahmedabad to Mumbai in July 2019.
When he collected his bag from the conveyor belt, he found its front compartment was “ripped and torn”, he said in his complaint.
He brought the matter to the notice of the airline’s representatives at the airport, who asked him to send his complaint through email, he said.
