KOLKATA: Global energy and utilities sector is making increasing use of intelligent automation, including a significant rise in the use of artificial intelligence (AI) since 2017, but executives are underestimating its full potential with large scale projects taking a back seat, according to a new study by Capgemini Research Institute.
The study, which surveyed 529 leaders at manager level in the energy and utility space, found that nearly half the respondents have under-estimated benefits they derived from their intelligent automation initiatives, while only 18% of organizations are deploying quick-win use cases, and just 15% of those surveyed said their company is deploying multiple intelligent automation use cases at scale.
