To speed up the slow pace of expansion of the Piped Natural Gas (PNG) network in the city, GAIL Gas Limited tried out a new payment strategy and a registration fee waiver. The company now says it paid off, attracting over 21,000 new customer registrations since October 2019.
A GAIL spokesperson told DH that the upfront fee of Rs 5,800 for new connections was found to be a bit hefty for many. To address this, the company introduced three payment options on October 2, 2019. This, the spokesperson said, did the trick. “It has gone really well with the people.”
The first option offered customers a reduction of Rs 1,000 in the security deposit. To get the connection, customers were required to pay Rs 4,000 as a Refundable Connection Deposit before the PNG supply begins.
