Mumbai: In the new normal for air travel, where passengers have to wear face masks at all times, maintain social distancing at airports and all the while fight through the fear of catching an infection; the rules that define unruly or disruptive behaviour have to be broadened. The Directorate General of Civil Aviation (DGCA) on Wednesday, instructed airlines to develop inflight procedures to prevent and manage a gamut of behaviour that could be classified as unruly during the Covid pandemic.
“An increase in case of unruly passengers should be expected either prior to departure or in flight. Such behaviour, in the context of pressures imposed by Covid-19 pandemic, may be less aggressive or intrusive than the orally exhibited unruly behaviour, hence extra attention and steps need to be devoted for the prevention and management of unruly passengers,’’ said the DGCA circular.
