Travel agents are anticipating long delays in ticket refunds due to a surge in requests and the stressed financial condition of airlines.
International airlines are offering affected passengers an option of refund, vouchers, discounts on future bookings and opportunity to hold tickets for up to two years following travel bans. Refunds are being processed as per applicable rules and may include a cancellation fee.
Travel agents, however, say there is uncertainty as to how soon the refunds would be paid. “We do not know whether it would take one week, one month or even longer to get refunds,” said Rajat Bagaria, national joint secretary of Travel Agents Federation of India.
