KOLKATA: Passengers travelling through Kolkata and three other airports – Varanasi, Pune and Vizag – were unable to avail of the paperless check-in and boarding facility using facial recognition technology through the DigiYatra app for 11 hours on Sunday. The seamless digital information of flyers that is exchanged between DigiYatra foundation and the airline that carries the largest number of passengers collapsed early in the day.
The system was partially restored around 4.30pm when information from the IndiGo cloud began to flow to DigiYatra. Incidentally, IndiGo had encountered a pan-India system snag on Saturday evening that had forced the ground staff to go manual and led to flight delays of 30 minutes to an hour.
