The Directorate General of Civil Aviation (DGCA) on Tuesday issued a showcause to Air India for not facilitating passengers with denied boarding.
The aviation regulator in a statement said it had issued CAR Section 3, Series M part IV titled “Facilities to be provided to the passengers by airlines due to denied boarding, cancellation of flights and delays in flights” in 2010 which were revised from time to time to ensure appropriate protection for air travellers in case of flight disruptions and in particular, denied boardings, flight cancellations and delays.
