The Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Air India for allegedly violating its rules regarding compensation to passengers when their flights were delayed.
This is not the first instance of Air India coming under the regulator’s scrutiny for violating its rules pertaining to passenger compensation. In June of last year, the regulator fined Air India Rs 10 lakh for not providing required compensation to passengers with valid tickets who were denied boarding.
“In order to ensure compliance with passenger-centric CARs (civil aviation regulations), the DGCA carried out inspections of scheduled domestic airlines at various major airports on a continuing basis since May 2023.
