The Directorate General of Civil Aviation (DGCA) has asked airlines to define standard operating procedures (SOP) for on-board handling of unruly passengers in Covid-19 environment.
It said cabin crews should be made aware of new issues which may be encountered on board including, “passengers refusing to continue wearing masks, increase in disputes between passengers according to their ethnicity of country of residence and increased stress on passengers through airport processes and overall travel experience which may trigger exceptional response inflight to disputes or requests for compliance.”
The DGCA also cautioned that the “impact of distancing and health screening may slow the passenger transit and increase the likelihood of missed connections.”
