The Directorate General of Civil Aviation (DGCA) has issued a show cause notice to Air India for failing to adhere to regulations concerning the provision of facilities to passengers in cases of denied boarding, flight cancellation, and flight delay. The notice highlights the importance of passengers being aware of their rights in such situations.
Passenger Rights: Denied Boarding and Compensation
Passengers have the right to be informed about denied boarding, which occurs when an airline refuses to carry a passenger who has arrived for boarding within the specified time. However, it is important to note that if the airline has reasonable grounds, such as health, safety, security, or inadequate travel documentation, they may refuse boarding. Airlines are legally allowed to overbook flights, which may result in denied boarding. In such cases, airlines must first ask for volunteers to give up their seats. If no volunteers come forward, the airline can deny boarding to certain passengers.
