In order to improve passenger service and quality, the Delhi Metro Rail Corporation (DMRC) will conduct a survey from March 28 to May 1.
The ‘9th edition of the online customer satisfaction survey’ will be conducted by the Transport Strategy Centre (TSC), London, which manages the COMET benchmarking group.
Officials said the main objective of the survey is to know what commuters think about various aspects of Metro operations including feedback/suggestions on improving the quality of service.
DMRC said that commuters who wish to participate in the survey can visit their website, www.delhimetrorail.com. The survey form will be available in both English and Hindi.
