In an effort to protect the rights of air travellers affected by the downgrading of their ticket by an airline, the Directorate General of Civil Aviation (DGCA) is amending its Civil Aviation Requirement (CAR) to provide full refunds and a free-of-cost passage to ticket holders.
In a statement released on Thursday, the air regulator said this change will only be done after consulting stakeholders. This will help all those who book premium economy, business or first-class tickets but are downgraded to a lower class at the time of check-in, it added.
The regulatory body informed that in the view of rapid expansion of air services within India and on international routes to/from India and with the increase in the volume of passenger traffic, it has been noticed that sometimes airlines downgrade passengers (tickets).
