NEW DELHI: Naina (name changed), a diabetic, went without food for 12 hours at Indira Gandhi International Airport due to a prolonged immigration procedure. Like the 32-year-old, thousands of passengers have been facing similar issues and going hungry for as long as 13 hours daily.
Though flight operations resumed two months ago, the situation remains tough for passengers as officials have been taking more time at each step. While some flyers complained of no assistance, others said they were not briefed about non-availability of food at the airport. “There was a woman with a baby. She kept asking the staff to get food for her child, but in vain,” said Vishwas, a passenger who had arrived from Nigeria.
Rashi Mehta, an Air India passenger, tweeted about her horrific experience. “Worst experience and poor management by IGI Airport for flight Air india AI162 from London to Delhi. The flight landed at 9.45pm on 22 July and passengers are stranded from past 12 hours for immigration and quarantine check (sic),” read the tweet.
