Online travel agencies (OTAs) were bombarded with thousands of queries regarding the refund of ticket amount towards the cancellation of flights by national carrier Air India. The airline, as on Tuesday, was holding an estimated Rs 500 crore refund amount.
Thousands of passengers have been waiting for refunds since the imposition of lockdown on March 25. Despite the ministry of civil aviation directing the airlines to refund the ticket amount as flights were cancelled following the imposition of lockdown, Air India has not refunded the amount to passengers.
The airline did not respond to either email queries or phone calls. On Tuesday, Air India cancelled as many as 34 flights for travel up to May 31, thereby causing a severe inconvenience to passengers.
