The contactless processing and stringent sanitisation measures implemented at Kempegowda International Airport, Bengaluru (KIAB/ BLR airport) have enhanced passenger confidence in air travel, a survey claimed on Thursday.
‘Voice of Pax’, a survey commissioned by Bangalore International Airport Limited (BIAL), operator of BLR airport, was conducted over five phases from April 2020 to July 2020, to understand passenger sentiments around air travel.
It revealed that initial negative perception about travel due to the fear of Covid-19 infection at airports and hygiene factors have undergone a positive transformation since resumption of air travel on May 25, 2020 (domestic, scheduled air travel resumed following a two-month Covid-induced nation-wide lockdown), BIAL said in a statement.
