BENGALURU: The South Western Railway (SWR) and IRCTC have been directed to pay Rs 30,000 compensation with Rs 10,000 litigation expenses by the consumer commission to a resident of Bengaluru for making his septuagenarian parents pay a penalty for travelling though confirmed tickets were booked.
Allowing partly the complaint filed by Alok Kumar, residing at Whitefield in Bengaluru, the Third Additional Bengaluru Urban District Consumer Disputes Redressal Commission said that the Chief Booking Officer, IR (SBC), SWR, and IRCTC, Bengaluru severally liable to pay a sum of Rs 22,300, the penalty collected, along with 9 per cent interest per annum from March 21, 2022, and a sum of Rs 30,000 as compensation towards mental agony and a sum of Rs 10,000 towards litigation cost to the complainant.
