NEW DELHI: The consumer affairs department has urged the civil aviation ministry to look into the issue of some airlines charging for every seat at the time of web check-in and also to see that flyers get the exact fare without any hidden cost when they book tickets. Usually, the airlines charge for seats under the “paid” category during web check-in and the flyers end up paying additional charges.
The department also directed the online travel aggregators to clear all dues for tickets that were cancelled during Covid-19 pandemic, by third week of this month or else the Central Consumer Protection Authority (CCPA) would initiate legal proceedings before the Supreme Court, including filing of a contempt petition against the defaulting platforms.
