The Centre has proposed that a full refund should be given by the airlines within 15 days for tickets booked during the lockdown, and if any airline is in financial distress then a credit shell should be provided up to March 31, 2021 on any route of passengers choice. The full refund has been proposed for tickets booked during the lockdown on domestic, international and foreign airlines.
In an affidavit in the Supreme Court, O.K. Gupta, Director, Directorate General of Civil Aviation, said for the domestic airlines if the tickets were booked directly with the airline or through an agent, during the first lockdown period, – March 25 – April 14 – for the journeys to be undertaken in both first and second lockdown period, March 25 – May 3 – in all such cases, full refund shall be given by the airlines immediately.
