Learning a lesson from Covid-19 pandemic and the disruptions caused by it, power discom BSES has digitalised its entire bouquet of customer services to ring fence the consumers in case of such eventualities.
Apart from ensuring reliable power supply, the discom has launched a host of digital services for consumer convenience. These services are designed on various digital platforms so that the users continue to get BSES services while following government guidelines of battling the infection, a company official said. Social messaging platform ‘WhatsApp’ is the latest arsenal in BSES’ digital portfolio for offering hassle-free consumer services.
