British Airways and Virgin Atlantic Airways aren’t offering refunds to passengers who cancel year-end trips because of new UK coronavirus rules, even as regulators investigate airlines’ earlier refusal to hand cash back to customers caught in lockdown.
IAG SA-owned BA will grant ticket holders a voucher or let them switch to a later date, it said. It said it will only refund fares if the airline cancels a flight, a policy echoed by Virgin Atlantic in a Twitter post.
The refund issue ignited a firestorm when similar curbs were in place last month. The UK Competition and Markets Authority launched a probe last week into whether airlines violated consumer rights by failing to offer passengers their money back for flights they couldn’t lawfully take.
