Jet Airways’ suspension of services last week has left thousands of passengers in lurch. Ticket refunds are delayed and alternate flights have become costlier.
Domestic airlines are taking over Jet’s routes while partner airlines including Air France and Etihad are operating additional flights and accommodating Jet’s passengers. But every one will not get a free seat.
Business Standard examines passenger options regarding alternate flights, loyalty miles and refunds.
Who is protected and who is not?
A lot will depend on which carrier issued the ticket. Globally, airlines sign interline and code share agreements which allow them to sell tickets on each others’ networks.
a) Ticket issued by Jet’s partners (Air France-KLM, Etihad or Virgin Atlantic) on a Jet Airways operated flight – Passengers are being rebooked on an alternate flight without any fee.
Refund option – Yes
