Boeing Co. was faulted for an “inadequate and confusing” safety culture in a long-awaited report, which cited a breakdown in communications between senior management and other members of staff.
Constant changes to complex procedures and trainings in Boeing’s safety management systems led to the confusion, according to the report released Monday by the Federal Aviation Administration.
The expert panel found “a lack of awareness of safety-related metrics at all levels of the organization. Employees had difficulty distinguishing the differences among various measuring methods, their purpose, and outcomes.”
