BENGALURU: A consumer court recently ordered commercial airline SpiceJet to pay over Rs 18,000 to a Bengalurean after it failed to load his check-in bag on his flight to Delhi in 2019, upsetting his work plans. The verdict came after the passenger complained of deficiency in service and dereliction of duty.
Naveen BM, 37, from Hanumanthanagar, a skill trainer who travels extensively on work, landed at Delhi airport on the evening of May 2, 2019, in a SpiceJet flight from Bengaluru. But he realised his bag containing his clothes, medicines, food and work presentation papers hadn’t arrived.
He approached SpiceJet authorities at the airport, who informed him that his bag was not loaded on to the plane as it was oversized and would be transported in the next flight within an hour. However, Naveen had to wait for the next six hours, which resulted in him missing a bus to Solan, Himachal Pradesh, where he was scheduled to attend a meeting the following day.
