To strengthen capacity building and holistic development, Union minister Ashwini Vaishnaw on Thursday launched an annual capacity-building plan to provide citizen-centric behavioral training to Indian Railways officials and frontline workers of the ministries under him.
The Annual Capacity Building Plan for the Ministry of Railways is intended to enhance the skills and knowledge of railway employees to increase efficiency and improve service delivery.
It focuses on the development of organisational capabilities, including the implementation of new technologies, improving customer service, and promoting a culture of innovation and continuous improvement.
