The civil aviation ministry on Tuesday asked airlines to deploy more staff at all check-in counters, a directive that comes amid large delays being reported from several major airports, particularly New Delhi’s Terminal 3.
The notification comes a day after minister Jyotiraditya Scindia carried out an inspection at T3, where he directed multiple steps to ease congestion.
“It has come to the notice of the ministry of civil aviation that airline check-in counters at certain airports are found unmanned or inadequately manned during early morning hours leading to congestion at the airports, thereby causing inconvenience to the passengers,” said Tuesday’s notification.
