New Delhi: No-frills carrier AirAsia India on Friday said it has processed refunds for 99% of tickets for flights cancelled during the covid-19 induced nationwide lockdown last year.
“…AirAsia India has processed refunds for 99% of the over 240,000 PNRs (Passenger Name Records) impacted due to flights cancelled during the Covid-19 lockdown from 25th March to 24th May 2020,” the airline’s chief commercial officer Ankur Garg said in a statement. “All refunds have been processed to the original source of booking – the guest’s account or credit card for direct bookings, or returned to the online or offline travel agent for bookings made through intermediaries.”
In September 2020, the Supreme Court of India had directed airlines to refund fares booked for travel until 24 May 2020. The Directorate General of Civil Aviation (DGCA) had separately issued a notification on 16 April, ordering airlines to immediately refund tickets booked during the first phase of the lockdown from 25 March to 14 April 2020.
