Malaysian airlines group AirAsia on Thursday said it is implementing robotic process automation (RPA), which will help it increase productivity, reduce errors and redeploy resources to higher-value functions as it aims for higher cost savings and better revenue.
The new technology platform, which is part of the airline’s digital acceleration programme, is being deployed in collaboration with Silicon Valley and India-based enterprise automation platform JIFFY.ai, AirAsia said in a release.
Business process automation represents the next step forward in the AirAsia group’s ongoing digital transformation process across the organisation, which has been going on since 2016.
AirAsia group, in the release, said it has already implemented end-to-end contactless procedures to facilitate essential travel.
