Air India on Monday announced that it has now extended access to its Generative AI-powered, AI.g, on WhatsApp.
The multilingual chatbot’s seamless accessibility on WhatsApp opens up a new guest support channel for Air India, helping travellers to ask questions across a wide spectrum of over 1,300 travel-related topics and access a host of features, The Tata Group-owned airline said in a press release.
Speaking on the development, Rajesh Dogra, chief customer experience officer of Air India, said, “Bringing AI.g to WhatsApp is a testament to that commitment.
